Frequently Asked Questions
Shipping & Delivery
How long does it take to process my order?
Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email as soon as your order has been shipped.
What shipping options are available?
We offer two shipping methods:
- Standard Shipping – arrives within 5–10 business days
- Express Shipping – arrives within 2–5 business days
Shipping costs are calculated at checkout based on your location and chosen method. Free shipping may be available for orders over a certain amount.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. If your order hasn't arrived within the expected timeframe, contact us and we'll help locate it.
What if I entered the wrong shipping address?
Please double-check your address before placing your order. We're unable to take responsibility for orders sent to an incorrect address provided at checkout.
International Orders
Do you ship internationally?
Yes — we ship to select international destinations. Available options and costs are shown at checkout.
Will I be charged customs duties or taxes?
International orders may be subject to customs duties and taxes upon arrival in your country. These charges are the responsibility of the customer and are set by your local customs authority.
What about EU customers?
If your order is shipping into the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, without needing to provide justification — in addition to our standard 30-day return policy.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date you receive your order. Items must be unused, unworn, with tags attached, in their original condition and packaging. Proof of purchase is required.
How do I start a return?
Email us at thetribe@mybohemedream.com with your order number and reason for return. We'll send you a return authorisation and instructions. Items sent back without prior authorisation will not be accepted.
Are there items I can't return?
The following are non-returnable:
- Items marked as final sale
- Personalised or custom-made items
- Sale items and gift cards
- Items damaged due to misuse
My item arrived damaged or incorrect — what should I do?
Please inspect your order on arrival and contact us immediately if anything is defective, damaged, or wrong. We'll evaluate and make it right.
How long do refunds take?
Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Banks and card providers may take additional time to post it. If 15 business days have passed since approval, please follow up with us.
Who covers return shipping costs?
Return shipping is the customer's responsibility unless the return is due to our error. Original shipping costs are non-refundable.
Can I exchange an item?
The quickest way to get the right piece is to return your item and place a new order once your return is accepted.
Product Care
How should I care for my pieces?
Our collection features natural fibres, hand-blocked linens, ethically sourced stone, and textiles made using traditional techniques. We recommend treating each piece gently — hand-wash or cool machine-wash where suitable, and avoid harsh detergents that can affect natural dyes and fibres. Refer to the care label on your individual item for specific guidance.
Fit & Sizing
How do I find the right size?
Size and fit details are listed on each individual product page. If you're unsure or between sizes, reach out before ordering — we're happy to help you find the right fit.
Our Story & Artisan Sourcing
Who makes MyBohèmeDream products?
Every piece is chosen with care. We work with skilled artisans and makers who share our values — producing small-batch apparel, jewellery, and home goods using natural fibres, sustainable materials, and traditional techniques. From hand-blocked linen to ethically sourced stone, we trace each piece back to its origin.
Where is MyBohèmeDream based?
We're proudly founded in Aotearoa New Zealand, with a deep connection to local makers and materials that reflect the natural beauty of this land — earthy, honest, and enduring.
What does "bohemian" mean to you?
To us, bohemian is a way of seeing the world — choosing the hand-stitched over the mass-produced, the natural over the synthetic, the timeless over the throwaway. MyBohèmeDream is a curated space for those who dress with intention and believe that true style is individual, considered, and deeply personal. No matter your age or background, YOU choose your style. If you like it. If it makes you feel great, then OWN it!
Still have a question? We'd love to hear from you — thetribe@mybohemedream.com